Qutex's Terms & Conditions — Fully in English

Welcome to Qutex. These terms and conditions ("Terms") apply to every member who uses the Qutex platform. By accessing Qutex through our website (qutex.win), mobile app, or any other channel, you confirm that you have read, understood, and agreed to these Terms in full.

Qutex is an online gaming platform built for users in Bangladesh, offering slots, Live Casino, bingo, and a wide range of other games. Our goal is to create a safe, transparent, and enjoyable gaming environment where every member can play with confidence and peace of mind.

These terms are written in English to ensure all our members can understand them clearly. However, in the event of any dispute, the English version shall be considered the definitive version.

Who Can Use Qutex

• You must be at least 18 years of age
• You must register using your real identity and accurate personal information
• Access must be from a location where online gaming is not prohibited by law
• Play only when you are in a sound state of mind and doing so of your own free will

To open an account on Qutex, you must register using accurate and complete information. Creating an account with false details or under someone else's identity is strictly prohibited, and Qutex reserves the right to terminate any such account at any time.

One account per person

Each person is allowed only one account. If multiple accounts are found linked to the same individual, all of them will be terminated and any accumulated balance may be forfeited. This rule is in place to prevent bonus abuse and maintain a fair gaming environment.

Account Security

• Keep your password strong and never share it with anyone
• You are strongly encouraged to keep two-factor authentication (2FA) enabled
• If you suspect unauthorized access to your account, contact support immediately
• The account holder is solely responsible for all activity on their account

Qutex follows a KYC (Know Your Customer) verification process to maintain a safe and compliant environment. KYC documents must be submitted before withdrawals and whenever certain thresholds are exceeded.

Required Documents

• A clear photo of your National ID (NID) or passport
• Proof of current address (utility bill or bank statement)
• Proof of payment method ownership (bKash/Nagad number verification)
• A selfie photo may be required in some cases

Once KYC verification is complete, your account is typically activated within 24–48 hours. All KYC information is kept strictly confidential and may only be shared with third parties when required by law.

Qutex supports all major mobile banking and payment services in Bangladesh. All deposits are credited to your account instantly.

Supported Payment Methods

Withdrawals on Qutex are straightforward and fast. Requests are typically processed within 24 hours of submission, provided all required conditions are met.

Withdrawal Conditions

• Minimum withdrawal amount is BDT 500
• KYC verification must be completed before any withdrawal can be processed
• Wagering requirements must be met before withdrawing winnings derived from a bonus
• Withdrawals can only be made to the same payment method used for the deposit
• Additional verification may be required in cases of suspicious activity

Qutex regularly offers a variety of bonuses and promotional deals. These offers are time-limited and subject to specific terms and conditions. Strict monitoring is in place to prevent bonus abuse.

General Bonus Terms

• Read the full terms of a specific offer before claiming any bonus
• Welcome bonuses generally come with a 30x wagering requirement (may vary by offer)
• Bonuses that are not used within the specified time frame will expire and be forfeited
• Multiple bonuses cannot be combined at the same time unless explicitly stated otherwise
• If bonus abuse is detected, the relevant bonus and any associated winnings will be forfeited

All games on Qutex are powered by third-party audited RNG (Random Number Generator) systems, meaning every game outcome is completely random and impartial. There is no possibility of manipulation in any game.

• The RTP (Return to Player) percentage for all games is published on the relevant page
• If a game is interrupted due to a technical issue, the session will be restored
• Any dispute regarding game rules or outcomes must be raised with support within 72 hours
• Playing on multiple devices simultaneously under the same account is not permitted

Certain activities are strictly prohibited to maintain a fair and safe environment on the Qutex platform. Any of the following actions may result in permanent account termination and legal action.

• Using the platform for money laundering or any form of illegal financial activity
• Using bots, scripts, or automated software to play games
• Opening multiple accounts to abuse bonuses
• Attempting to gain unauthorized access to another member's account
• Attempting to complete KYC with a false identity or forged documents
• Exploiting platform bugs or glitches to gain an unfair advantage
• Harassing or using abusive behavior toward other members

Qutex believes gaming should be a source of fun and entertainment — not stress or addiction. We genuinely care about the mental and financial well-being of all our members.

What Qutex Offers

• Option to set daily, weekly, or monthly deposit limits
• Temporary account suspension for a set period (cooling-off period)
• Permanent self-exclusion option — once activated, it remains in effect for a minimum of 6 months
• Option to set time limits on gaming sessions
• Reality Check — periodic reminders showing how long you have been playing

If you feel that gaming is having a negative impact on your life, don't hesitate — reach out to our support team. We're always ready to help, without judgment. To learn more, visit our Responsible Play Visit the page.

Qutex treats the protection of your personal data as a top priority. Our platform uses SSL encryption and advanced security technology to keep your information safe.

• Your information will never be sold to third parties
• No information will be shared unless required by legal obligation
• You may request a copy of your data at any time
• Data will be retained for as long as legally required, even after account closure

For more information, visit our Privacy Policy Visit the page.

You may voluntarily close your Qutex account at any time. Similarly, Qutex reserves the right to suspend or permanently close accounts under certain circumstances.

Reasons Qutex May Close an Account

• Serious Violations of These Terms
• Suspected fraudulent activity or money laundering
• Registering with a false identity or providing inaccurate information
• Accounts inactive for an extended period (12+ months)
• Court orders or regulatory authority directives

If there is any valid balance at the time of account closure, it will be returned after verification — though this may not apply in cases involving a breach of these terms.

Qutex reserves the right to update these terms and conditions as needed. Members will be notified in advance of any significant changes via email or platform notifications.

• Minor changes may take effect immediately
• At least 7 days' notice will be given for major changes
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms
• If you do not agree to the updated terms, you will have the option to close your account